Your team's biggest performance problem isn't skills. It's how they handle each other.
EQ at the Workplace is a 2-day certified program that gives employees the emotional intelligence
tools to reduce conflict, retain talent, and lead better — starting the week they return
85%
of job failures stem from poor interpersonal skills, not technical gaps
- Harvard
20%
lower voluntary turnover in organisations with high EQ cultures
- TalentSmart
4x
Managers with high EQ produce teams that are 4× more engaged
- Gallup
Get Started Today!
Certificate of Completion
30
Seats Max
July 22-23
Kuala Lumpur
THE COST OF DOING NOTHING
What low EQ is costing your organisation right now
RM 50,000+
Average cost to replace a mid-level employee in Malaysia (salary × 1.5–2×)
EQ training costs a fraction of one resignation.
*Malaysian HR benchmark
(1.5–2× annual salary)
2.5 hrs/week
Time the average employee loses to unresolved workplace conflict
That’s 15 working days a year, per person.
*CPP Inc. Global Human Capital Report
67%
of HR managers in Asia cite interpersonal tension as the top driver of disengagement
It outranks pay, workload, and lack of growth. You can’t policy your way out of this. You build the skills.
*Mercer Asia Talent Trends 2023
WHAT PARTICIPANTS LEARN
What your people will be able to do differently
Recognise and regulate their emotional triggers under pressure
Navigate difficult conversations without damaging relationships
Read team dynamics and respond — not react
Give and receive feedback without defensiveness
Build psychological safety in their immediate team
Influence without authority — lead laterally
Day 1
(Day 1) Module 1 : Introduction to EQ in the workplace
- Discovering the benefits of EQ at work
- Introduction to Emotions
- Exploring components of emotions
- Activity 1 : Emotional Intelligence Self-test
(Day 1) Module 2 : EQ and Self-Management
- Cultivating emotional self-awareness
- Using emotions for wisdom
- Managing emotions at the workplace
- Activity 2 : Me and The Sabre Tooth Tiger
(Day 1) Module 3 : Emotions & Others
- Understanding our coping styles
- Reading emotional cues
- Exploring active listening
- Activity 3 : Taming the Sabre Tooth Tiger
Day 2
(Day 2) Module 4 : Communications in Teams
- Discovering teams personalities
- Unpacking communication styles
- Understanding communication barriers
- Activity 4: Workplace Role play
(Day 2) Module 5 : Addressing Conflicts at Work
- Exploring conflicts at the workplace
- Diving into conflict resolution
- Values exploration
- Activity 5: Discussion
(Day 2) Module 6 : Open Communication
- Bringing out the best in your team
- Giving feedback
- Armoured vs. Daring leadership
- Activity 6: Fashion Police Game
WHO IT'S FOR
Built for people who lead, manage, or influence others
Team leads & managers
who want to handle conflict without losing their team’s trust
HR & people ops professionals
who need to build EQ culture, not just policy
Individual contributors
preparing for leadership or navigating a difficult team environment
No minimum team size. One seat is enough.
Your company can send 1–2 people — no internal rollout required.
Sarah Zehan
Clinical Psychologist
- Head of Mental Wellness at Engage Life
- Clinical Psychologist trained in Acceptance and Commitment Therapy and Family Therapy
- PBSM (HRDcorp) Certified & Accredited Trainer
- Practicing Clinical Psychologist since 2016
Early bird closes 25th June 2026.
The next run won't be at this price
22-23 July 2026
HR Forum Malaysia
Level 12, Menara PKNS, 17, Jalan Yong Shook Lin, Pjs 7, 46050 Petaling Jaya, Selangor